Refund policy

As per Australian Consumer Law, you are entitled to a refund or exchange if an item has a major issue. 

 

Damages and issues
Please inspect your order upon receiving and contact us immediately if any items are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Eligibility for refund or exchange
We have a 7 day return policy, which means you have 7 days after receiving an incorrect item to request a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@potionfizz.com.au.

If your return is accepted, we will provide instructions for the return of items. Items sent back to us without first requesting a return will not be accepted. 

 

Change of mind
We do not offer refunds or exchanges for change of mind.  Please choose carefully and contact us at hello@potionfizz.com.au with any questions you have regarding our products.

Exceptions
Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we have approved your return, please contact us at hello@potionfizz.com.au.